PoolHop, Inc., its owners, associated companies, agents, and officers (“we” or “us”) provide a subscription pool chemical service and information on our website, subscription services and blog (collectively “Services”) to our Customers and website and blog Users (collectively “Customer”, “you”, or “your”). “Personal Data” means any information that can be used on its own or with other information to identify, contact, or locate an individual or identify an individual in context.
This Privacy Policy explains what Personal Data we collect, how and why we use, store, and protect it, when and why we may share it, and how you can access, update, delete or take control of your Personal Data. If you have questions about your Personal Data or our practices, please email us at privacy(at)poolhop(dot)com which we actively monitor to ensure you are comfortable with access to your data. Your continued use of our website and Services after any update indicates your knowing consent to the terms of this Privacy Policy in effect on the date of your use.
Personally Identifiable Data: When you enter information on our site we may ask for your name, date of birth, email or mailing address, phone number, business name, website URL or other details to provide our Services and improve your user experience. If you subscribe to our Service we will collect data related to the size and usage of your pool, water source and related information specific to your pool to allow us to accurate calculate and recommend necessary chemicals and treatments and to fulfill your subscription.
Payment and Subscription Data: We do not collect personal information for payment. We use third-party processors for order fulfillment, email services, etc. to provide our Services. They may collect Personal Data, so you should check their respective Privacy Policies: WordPress, WooCommerce, Stripe, SendGrid, Agile CRM, and PayPal.
Usage Data: We may collect data about your use of our Services such as the values of your searches, previous purchases, etc. to improve your experience and our Services.
Automatically Collected Data: We collect some data automatically when you interact with us by using our Services. We may receive and store information such as an IP address, device ID, geographic, demographic and your activities on our website or blog. We may store this information, or it may be stored in databases owned and maintained by affiliates, agents, or service providers. We may use this data or combine it with other data to track the number of users and referral sources for customers and purchase of our products.
Data from other Services: You may give us permission to collect your information through other services. For example, if you login to our Services through your Facebook account, connect to a third-party service such as Facebook or Twitter through an icon or link on the Services or otherwise link your PoolHop account with a third-party service, we may share the contents of your post and associated information with such third party. Once such information is shared, the use of your information is subject to the third party’s privacy policy and this Privacy Policy will not apply.
Cookies: Cookies are pieces of data that websites and services set on your browser or device to improve your user experience on future visits and speed up functionality. We use cookies and similar technologies to track your computer’s settings such as the account you have logged in with and notification settings. We may expand the use of cookies and saved data as we add new features to our website or new products or services. We may use technologies such as web beacons and single-pixel GIFS to track and log data for marketing purposes like email open rates.
We also may use third-party analytic tools like Google Analytics that employ cookies to collect information about your use of our Services. You can disable cookies at any time by changing your browser or device settings. Further information about how to disable cookies check your Internet browser provider’s website via your help screen.
Advertisements: We may advertise our Services on other websites and social media sites. After clicking on one of these advertisements you become a user of our Services. Various advertising platforms such as Facebook, Twitter, etc. may collect information for optimizing advertising campaigns outside of our website. If you do not want to receive personalized ads from third parties, you should exercise opt-out rights directly with those third-parties. You can also opt-out through the Network Advertising Initiative (NAI) and Digital Advertising Alliance (DAA). Since there is no established industry compliance standard for “Do Not Track” (“DNT”) we currently do not respond to DNT signals in our Services; we operate as explained in this Privacy Policy.
We are based in the United States. No matter where you are located, by using our Services you consent to processing and transfer of your information in and to the United States and other countries. Please understand that US laws and those of other countries governing data collection and use may differ from those of your location.
We use your Personal Data as explained in this Privacy Policy. If you provide us with information for a specific reason we use the information for that reason. For example, if you email us a question regarding the Services, we use the information to email you an answer to your question. We may use the information collected to improve the quality of your user experience. We may use the information to notify you about improvements, issues or new Services based on your usage and interests. If we do this, any communication will contain instructions on how to “opt-out” of future marketing communications. If you ever want to stop receiving any marketing communication, or you wish to have your name deleted from our mailing lists, please email us at privacy(at)poolhop(dot)com.
Laws in some jurisdictions require us to explain the legal basis we rely on to use or disclose your Personal Data. To the extent those laws apply, our legal basis includes:
You may voluntarily provide us with “Unsolicited Information” such as new product ideas or communicate with us without our request. By sending any Unsolicited Information you agree that it is non-confidential, and we may share, use, reproduce, disclose, and distribute it without limitation or attribution to you. You acknowledge that you bear sole responsibility and release us from all liability related to any Personal Data you willingly provided in any open or public forums to us, other Users, or the public.
We only offer our Services to Users over 18 years of age. We do not intentionally or knowingly collect Personal Data from anyone under the age of 13. If you are a parent or guardian of a child under 13 and believe they disclosed Personal Data to us, please contact us immediately at privacy(at)poolhop(dot)com. If you are a resident of the European Economic Area (“EEA”) which requires consent to processing Personal Data, we will not knowingly process Personal Data for Users under the age of consent established by EEA data protection law. If we discover that we processed any Personal Data covered by these laws, we will cease such processing and take prompt reasonable measures to remove it from our records. If in the future we plan to collect personally identifiable information from children under 13, such collection and use, to the extent applicable be done in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and any other applicable law with appropriate consent sought from the child’s parent or legal guardian where required.
Our Privacy Policy only applies to our website, blog and Services. Our website, blog posts, newsletters, social media posts and emails may contain links to third-party web sites that we do not operate or control. This Privacy Policy does NOT apply to any third-party website. Our link to any third-party websites does not imply endorsement or appropriateness for use of those sites. Use of any third-party site or service is solely at your own risk. We recommend you review the privacy policies of every third-party site before using.
In the event we retain any Personal Data we only do so for the period of time we believe required based on the purpose identified in our Privacy Policy. When we dispose of your Personal Data we may delete, anonymize, or use other appropriate methods. Based on reasonable business practices and system and data security purposes, Personal Data may continue to exist in system back-up files for additional time.
We use our best efforts to protect your Personal Data from loss, unauthorized access, disclosure, alteration, misuse, or destruction. You should understand that no internet or email transmission is fully secure or error free. Since any email you send to us may not be secure, consider carefully what Personal Data you send via email or the internet.
We treat all users equally regardless of location. You may unsubscribe from emails by clicking the “unsubscribe” link, or edit your profile setting if applicable. You may cancel your Pool Chemical Subscription at any time in accordance with our Terms of Service and subscription agreement. You may opt out from cookie-related processing as explained in the “Cookies” explanation under “Data We Collect” above. If you are in EEA, Canada, Costa Rica, or other non-US jurisdiction, you may have legal rights to obtain confirmation of whether we hold your Personal Data, access your Personal Data (including in portable form), and to correct, update, amend or delete your Personal Data. You may have the right to object to our use or disclosure, request restrictions on processing, or withdraw your consent for us to use your Personal Data. These rights do not apply retroactively and may not affect our ability to continue processing data as those laws allow.
While GDPR does not provide specific guidelines for Privacy Policies, this Privacy Policy was drafted to meet the requirements of GDPR. You can learn more about the GDPR here.
CalOPPA also requires websites to post a Privacy Policy. Personally Identifiable Information under CalOPPA corresponds to Personal Data as used in the Privacy Policy. You can learn more about CalOPPA here. As required by CalOPPA, we agree to the following:
Fair Information Practices. Should a data breach occur we will notify you via email within 7 business days. We also agree to the Individual Redress Principle which provides that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
To submit a request to access, correct, update, amend or delete your Personal Data, please email us at privacy(at)poolhop(dot)com using “Personal Data Request” in the subject line and include an explanation of which Data right you are exercising. On receipt of your request, we verify your identity for your protection prior to initiating any action. Once verified, we begin processing your request and respond within 30 days. You have the right to request us to stop or limit use of your Personal Data if you believe we lack a lawful basis to use or believe it is inaccurate. If you are in the EEA, you have the right to opt-out of all Personal Data processing for direct marketing. To do so, please select “unsubscribe” in any marketing email or your Profile, if applicable. You may also email us at privacy(at)poolhop(dot)com with the subject line “Unsubscribe.” Applicable law may limit or provide exceptions to your rights and options related to your Personal Data. You also have the right to file a complaint to the relevant supervisory authority in your location. We hope you allow us the opportunity to address your concerns about Personal Data first.
We may update or modify this Privacy Policy at any time without notice. We post any changes or modifications on this page. You should review this Privacy Policy before submitting any Personal Data and periodically to check for updates. The date listed at the top of this page is when we last updated our Privacy Policy. Your continued use of our website and Services after any update indicates your knowing consent to the terms of this Privacy Policy in effect on the date of your use.
If you have any questions about this Privacy Policy or how we use your Personal Data, please contact us privacy(at)poolhop(dot)com or send physical mail to us at;
Poolhop
2990 Innsbruck Drive
Redding, CA 96003
800-584-0706